Thursday, December 23, 2010

Fuel T arrives!

In an earlier post I had ordered a new aftermarket fuel T from motorcyclecarbs.com. What a disaster. The T was ordered on November 17Th, 2010 and has still not arrived. Eight emails later I finally got a response on Tuesday, December 21, 2010. Here is the response, quote, "Jon, Sorry for the delay, We were out of stock on those tees (this is different from email I received on November 17Th, which stated the T was in stock and would ship within 7 days-JF). They have to be manufactured. The vendor is usually very good at sending out products ordered. Seems he never got our order via email as his email crashed.
Also to make matters worse we have been going through some internal changes that have affected our customer service response time(no kidding!-JF). We have not had the man power to keep up with emails for some time and the best we can do is catch up in ebbs and flows(what the heck?-JF). We have done that this past weekend and continue to do such.
Once we followed up with the vendor from your prompt yesterday (and earlier) he said he never got the order. We have subsequently reordered. I suspect you will have your tees in a couple of weeks." Close quote.
Robert Reil/Sales Dept Associate/Motorcyclecarbs.com
I was hoping the T would arrive in time to have the bike put back together for the December International Bike Show in Seattle. Obviously that didn't happen. So last week I contacted a facebook friend and four days latter...... used fuel T arrives. Already delivered it to the shop and was told should have the bike back on December 28Th. Tom, my fb buddy would also like to pass along that he has parts for the 1983 Yamaha XJ900, available for sale. Please contact Tom direct at moto-resto@tampabay.http://www.facebook.com/1/90712;rr.com 

1 comment:

  1. My contact email is moto-resto@tampabay.rr.com for Seca parts.

    ReplyDelete